JOB DESCRIPTION
PRIMARY ROLE
Visa Reapplication Processing
(Including program changes, progression, returning students, and rejected visa renewals):

• Guide students through the reapplication process and ensure all required documents
  and proof of payment are received.
• Create student dockets and prepare documents for EMGS submission.
• Input and scan documents into the CRM system.
• Send emails and follow up with students, the International Marketing Department (IMD)
  and Academic department for any additional required documents.
• Submit reapplications through the STARS EMGS portal, obtain HOD approval, and
  forward the payment request to the Bursary Department.
• Monitor visa application status and apply necessary updates until the Electronic Visa
  Approval Letter (eVAL) is obtained.
  New Visa Applications
• Receive applications from the IMD.
• Open student dockets and prepare documents for EMGS submission.
• Input and scan documents into the CRM system.
• Communicate and follow up with students/IMD for any additional required documents.
• Submit new visa applications through the STARS EMGS portal, obtain HOD approval, and
  forward the payment request to the Bursary Department.
• Monitor visa application status and apply necessary updates until the Electronic Visa
  Approval Letter (eVAL) is obtained.
  Electronic Visa Approval Letter (eVAL)
• Download the eVAL from the MyStars portal.
• Upload and update eVAL details in the CRM system.
• Distribute the eVAL via email to the student, IMD, Academic Department, and agent.
  Documentation and System Updates
• Continuously maintain and update the reapplication report in Excel.
• Efficiently manage and update records within the CRM system.
• Ensure all ISSD files are complete and organized according to the checklist.
• Manage student withdrawal files: update status in CRM, file documents, and ensure
  proper filing at the Registry.
  Forms Management
• Handle progression, transfer, withdrawal, and deferment forms by checking student
  status, obtaining necessary approvals, and submitting to the Registry.
  Passport Acknowledgement Letter
• Prepare, scan, and upload the acknowledgement letter in the CRM system.
• Notify students via email regarding passport collection.
  Other Responsibilities
• Perform additional duties as assigned by Management.
  SECONDARY ROLE
  Tracking & Records
• Maintain and update the Master Application List for all new applications.
• Photocopy, scan, and upload documents including post-medical reports, passport copies,
  i-Kad, medical insurance cards, and others into the CRM system.
  Counter Duties
• Handle walk-in student inquiries and provide additional assistance as needed.
  Immigration Stamp Management
• Follow up with postgraduate and IT program students to collect entry and exit stamps.
• Update relevant information in CRM and Teams, then print and file accordingly.
• Assist with all inquiries from students of the relevant programmes and provide
  appropriate support as needed.
  SUPPORTING ROLE
• Assist new students with post-medical appointments.
• Conduct orientation briefings for new students.
• Escort new students for campus tours and coordinate reporting to departments.
• Accompany students to the Registry for pending document submission and fee
  clearance.
• Support airport clearance at KLIA/KLIA2 if necessary.
• Assist students in obtaining their student ID cards when needed