Job Description

• Provide guidance and support to international students on cultural adjustment, student life, and adaptation to living in Malaysia.
• Develop and implement international student engagement and welfare strategies to enhance student integration, sense of belonging, and overall student experience.
• Plan, coordinate, and deliver orientation programmes, including International Welcome Week and ongoing transition initiatives to support student onboarding.
• Act as the primary point of contact for international student welfare matters, offering confidential advice and support, and referring students to counselling or external services where appropriate.
• Proactively identify and support at-risk students, managing cases with appropriate intervention, including emergencies and crisis situations.
• Manage student cases and complaints professionally, ensuring timely resolution and proper documentation.
• Organise and oversee engagement activities such as cultural events, festivals, and student integration programmes to promote cross-cultural interaction between international and local students.
• Develop and maintain international student resources, including survival kits and support materials.
• Manage budgets for student activities and welfare programmes effectively.
• Collaborate with academic departments, accommodation teams, student services, counselling and health services, and external agencies to ensure holistic student support.
• Liaise with parents or guardians when necessary, particularly in cases involving minors or critical situations.
• Assist in pre-arrival communications and preparations for new international students.
• Coordinate arrival support to ensure a smooth transition and positive onboarding experience.
• Work closely with student leaders to expand engagement outreach and participation.
• Support the international marketing team by responding to online enquiries and providing programme counselling to prospective students.

Requirement

• Candidates must possess at least a Bachelor’s Degree in Communication, Psychology, Business or a related discipline.
• At least 2 years working experience in student services, welfare, or higher education industry is required for this position.
• Ability to manage multiple projects, both tactical and strategic to meet time and budgetary deadlines.
• Energetic and able to work long hours and on weekends.
• Ability to thrive in a fast-paced environment and able to work under pressure.
• Ability to handle sensitive situations with professionalism and confidentiality
• Strong strategic planning and problem-solving skills
• Cross-cultural awareness and empathy
• Excellent interpersonal skills at all levels with good communication skills in Mandarin & English. Proficiency in Bahasa and/or other dialects or languages will be an added advantage.