Dear Students and Parents,

We hope that you have been keeping yourselves safe and staying at home during the Movement Control Order (MCO).

We take cognizance of COVID-19 pandemic which is causing massive disruptions to all higher educational institutions in Malaysia and around the globe. HELP University is no exception. The management of the University is taking the necessary steps to protect the health and safety of the University community (students and staff).

We would like to reassure you that the University is placing great emphasis and paying close attention to the situation. Our staff are meeting regularly using the virtual platform to monitor and coordinate support for your education. This is our priority.

(A) No COVID-19 cases at HELP University and HELP Academy

We take comfort in the fact that as of to date, there are no reported COVID-19 patients in our community.

(B) Campus Closure

In the announcement made by our Prime Minister on 25 March 2020, the MCO has been extended until Tuesday 14 April 2020. However, please note that HELP’s campuses will remain closed until Sunday 19 April 2020, as originally planned, to help play our part in circumventing the spread of the virus. I would like to reiterate that your classes, course activities and assessments will continue to be delivered through the online platform.

If you require assistance in academic matters, pastoral care, mental health counselling, and urgent personal matters, and need to come to campus between 14 April and 19 April, please make appointments with your Heads of Departments/Faculties. The usual social distancing protocols should be observed.

Physical face-to-face classes will resume on Monday 20 April 2020. We will update you immediately if this arrangement changes.

We understand that due to uncertainties and travel restrictions, you may be unable to return to campus to attend classes on Monday 20 April 2020. We advise that inform your faculty immediately so that they can continue to support your studies through online learning.

We shall continue to cooperate closely with the Ministry of Higher Education (MOHE), Malaysian Qualifications Agency (MQA) and Ministry of Health (MOH). We are in touch with them regarding the welfare of our students.

(C) HELP University Learning Management System (LMS)

We have been receiving positive feedback from our lecturers and students regarding the online teaching and learning activities that have taken place over the LMS. We are pleased to hear this, and we hope that you will continue to use the resources we have provided for you to guide your studies. We thank you for your understanding, support and participation in these trying times. The academic community world-wide agrees that presently online delivery is the best option to move forward with minimal disruption to your studies.

We also have some exciting news to announce soon. We are finalizing some arrangements with a few renowned online learning providers to give you access to rich educational learning resources from top universities around the globe.

(D) Final examinations

The MOHE is aware of the challenges that the higher educational institutions (HEI) are encountering. They have allowed HEI to exercise certain flexibility in the delivery of the teaching and learning activities as well as the assessment system. In the light of this, your academic department will get in touch with you soon to update you on details related to the final examinations.

(E) Engagement through online competition

During MCO, we would like to see you log on, plug in and engage virtually with one another and with us through the online platform. In ensuring there is strong engagement and staying connected with you, we will be running some exciting online competitions. There are interesting prizes to be won! So follow our social media space closely for the announcements.

My sincere gratitude for your patience, understanding and cooperation in joining forces with us in these most challenging of times. We thank parents and guardians who have assisted us in so many way. This is most appreciated.

Remember to stay connected with your faculty, and do not hesitate to contact them if you require any assistance. We have attached the contact list of staff again for your easy reference.

Stay safe, stay healthy and stay indoors.

Best regards,

Professor Datuk Dr Paul Chan
Vice-Chancellor and President