Dear Students and Parents,



I’m sure that you have all been following the news and announcements from the government. We are informed the number of COVID-19 cases is declining in Malaysia, and the situation is largely under control. We shall continue to inform the HELP University community as the situation evolves.


(A) Face-to-Face Teaching and Online Learning 

We are committed to improve our teaching and learning and all vital operational support for  your studies. 

All decisions about the phased reopening of University campus activities will be guided by the directives of the Ministry of Higher Education (MOHE). MOHE in their press statement dated 27 May 2020 (Appendix A) will only allow 5 categories of students to return to campus, while the rest will continue with online learning until 31 December 2020. The university has reviewed carefully and developed plans as well as safety measures for the following 5 categories of students to return to campus: 


i.                    Postgraduate students: only those who need to use the physical facilities in the labs/workshops/studios etc. to conduct their research. These students can return to campus with immediate effect and will be advised by their academic departments. 


ii.                  Final semester or final year students (Foundation, Certificate, Diploma and Bachelor Degreeswho need to conduct clinical work or practical in the labs, workshops, studios, or require special equipment in the campus are allowed to return.   Students in this category are allowed to return to campus effective 1 July 2020.


iii.                Final semester or final year students who do not have a conducive learning environment or access to internet facilities at home, may come to campus to use the facilities from 1 July 2020 onwards. Please make arrangements with your department before coming into campus, as the university has to manage the number of students and staff on campus to observe the physical distancing protocols.

iv.                 Technical, Vocational and Education Training (TVET) students: this category of students would not be applicable to HELP University. 

v.                   All new intake students under the 2020/2021 academic session for the certificate, foundation, diploma, and bachelor degrees will begin their studies on 1 July 2020. 


HELP University and HELP Academy will be adopting the blended learning approach [where the delivery comprises physical face-to-face classes and online learning via the University’s Learning Management System (LMS)]. This will enhance the learning experience of the new intake students as well as the existing students. 

We are also proud to inform you that HELP University has recently been awarded 5 Stars for Online Learning from the QS Stars Rating System. This makes HELP University the only university in Asia to achieve 5 stars in 9 categories from QS World University Rankings.

All physical face-to-face tutorials will be limited to a maximum of 20 students per class.

Please check with your academic departments whether your lectures will be conducted via online or physical face-to-face class. 

All lectures will be recorded and uploaded into the LMS. This will allow students access to the recorded lectures whenever required. This also ensures continuity in the studies for students who have missed the classes. 

The academic departments are also in the midst of exploring options to offer innovative educational technologies to support face-to-face practical and lab teaching. 

You will receive further updates from your academic departments regarding your study plansassessments, and internships/industrial training/practicum.


(B) Campuses re-opening 

Next week effective 9 June 2020, our administrative and academic staff will return to campus on rotational shiftwork. If you (under the 5 categories of students who are allowed to return to campus by MOHE) need to meet up with any of your lecturers, please make prior appointments with them. Administrative staff in the academic department will operate as usual to provide you with all the learning support services that you may require. 

Those students who are allowed to return to campus please confirm your class schedules with your academic departments. For the rest of the students who are not allowed to return to campus as yet, you can still get in touch with your lecturers via LMS or Microsoft Teams for consultation/ assistance/advice. 


(C) Social distancing measures and protocols

Social distancing measures and protocols have been put in place. Please refer to Appendix B for the protocols that we have to observe to curb and prevent the spread of COVID.


(D) COVID-19 cases at HELP University and HELP Academy

The health and well-being of the University community is our utmost priority. To date, there are no COVID-19 cases at HELP University and HELP Academy.  

Thank you parents and students for working closely with us so that together we can achieve our common goal of achieving quality education. 

We shall continue to communicate with you on all relevant advisories from the MOHE. We all eagerly look forward to your safe return to the campus soon. 

Lastly, please take good care of yourself and your family.


Best regards,

Professor Datuk Dr Paul Chan
Vice-Chancellor and President