Dear Fellow Students and Parents,

Greetings from HELP University!

Since our last email communication with you on 17 March 2020 regarding our ongoing decision on the status of HELP University’s teaching and learning activities as well as the student support services, much has changed in the local and global landscape in response to the COVID-19 pandemic.

(A) No COVID-19 cases at HELP University and HELP Academy
To date, no confirmed cases of COVID-19 have been reported in HELP University or HELP Academy. We have diligently worked and cooperated with the regulatory bodies, Ministry of Health (MOH), Ministry of Higher Education (MOHE), and the Malaysian Qualifications Agency (MQA) in executing the policies and decisions of the government to curb and minimise the risks from COVID-19.

(B) HELP University Learning Management System
We would like to emphasize that HELP University will remain operational and dedicated to ensuring the academic mission continues through this challenging time by providing the online support via its learning management system (LMS) platform (https://lms.help.edu.my/) The closure of the physical campus as you understand follows the directive from the government where higher educational institutions are to cease its operations from 18 March 2020 to 31 March 2020.

To facilitate self-directed learning, during this period, the University shall be using its LMS as:

    1. a content propagation tool: where the faculty will upload the course materials, supplementary reading materials and learning activities to pace your learning.
    2. a collaborative learning and communication tool: where you can get in touch (synchronously – real time or asynchronously – delayed time) with your classmates or lecturers for further discussions if required.

      In this regard, we are pleased to inform that you may also reach your lecturers through the virtual classes that we have put in place via this LMS, commencing Monday, 23 March 2020 if you wish to seek any clarifications on the content of the study materials.

You may like to use this time to immerse yourself in this online learning environment (https://lms.help.edu.my) that we have put in place to support your learning.

Access our learning platform and website regularly to get the latest information. We urge you to use the facilities to sustain your dedication to learning and to strengthen the discipline of having a regular study regime.

(C) Physical face-to-face classes resume on Monday 20 April 2020
The management has also made a decision that regular classes will resume on Monday 20 April 2020. Should there be any new updates on the decision of the government on this matter, we shall adjust accordingly and keep you posted.

(D) Campus closure
Our campuses will remain closed from 1 April 2020 until 19 April 2020 and during this period classes will be conducted via the online mode (virtual classrooms). However, if students need assistance in academic matters, pastoral care, mental health counselling, and urgent personal matters they should make appointments with their Heads of Departments/Faculties. The usual social distancing protocols should be practised.

(F) Support for students
During this Movement Control Order (MCO) [18 March – 31 March 2020] by the government, local and international students have been ordered by the government to stay at their current residence. Rest assured that the University will provide all the relevant support services to you within this period.

Our service departments will get in touch with international and outstation local students periodically to check on your welfare and well-being. Please do not hesitate to also reach out to your respective departments or those listed in the emergency contact list (that was circulated to you in our email dated 17 March 2020) if the need arises. We are attaching this list again for your kind reference.

G) Stay connected
Kindly stay connected with the academic staff in your respective faculties who are ready to support your independent learning and online learning.

Please do not hesitate to address your questions (e.g. encountering difficulties in accessing the LMS, the internet, or with Wi-Fi, data problems, food, or mental health support) to your relevant academic staff or Deans/Heads of Departments as they are prepared to assist you in any way possible.

We will be sending you regular updates, so please check your emails, LMS, and the FAQ section on our coronavirus webpage (http://university.help.edu.my/coronavirus) frequently as it is home to valuable services, resources and guidance.

Undoubtedly this is an extraordinary situation, and it is our duty and responsibility to ensure that your well-being and educational needs are taken care of.

During these uncertain times, we hope that you will abide by the government’s directive to stay at your respective homes and dormitories and keep yourself safe.

Best regards,
Professor Datuk Dr Paul Chan

Vice-Chancellor and President