Dear Students and Parents,

Today is the 25th day of the Movement Control Order (MCO). We hope that you are all doing well, staying indoors, and keeping yourself and your loved ones safe. 

Together we shall continue to work closely with all our health and relief organisations, clinical professionals, frontline healthcare workers and volunteers to contain the spread of the coronavirus.

In times of crisis, misinformation abounds and pervades the online and social media platforms. We urge you to be vigilant and not to freely share unverified information. Regularly check your university e-mail inbox and our website, or the official website of the Ministry of Health (MOH) on information related to COVID-19.  We shall communicate appropriate advice, accurate and critical information to you promptly. 


(A)  No COVID-19 cases at HELP University and HELP Academy 

We take comfort in the fact that as of to date, there are still no reported COVID-19 patients in our community.  


(B)  Gratitude to all the unsung HEROES of HELP University

There have been so many heroes in recent weeks from cleaners, caterers, security guards, maintenance staff, to lecturers and administrative staff.

Our cleaners are still working regularly to uphold the required standard of cleanliness; they disinfect our facilities to make the environment safe for all of us. Security guards are guarding our assets and premises 24/7. Academic colleagues are studiously preparing and upgrading teaching materials and using online pedagogy to support our students’ learning. Management, administrative, and student service support colleagues are prepared to assist when needed.

There are just too many for me to mention everyone by name. We appreciate their dedication and devotion. We applaud their contributions and sacrifices. These are the unsung heroes; these are exemplary quiet leaders of HELP. 


(C)   Your Wellbeing 

All of us understand the growing difficulties facing us during these unprecedented times. The emotional stress and strain may be increasing for some of you. To support students, parents, and staff, the Department of Psychology and the Centre for Mental Health and Well-being have produced a series of supportive counselling materials for all of you.  

These resources can be found in the university’s Department of Psychology’s Facebook page:

(D)  Campus closure 

The Prime Minister on 10 April 2020, has extended the MCO until 28 April 2020, therefore HELP’s campuses will remain closed until this date.  

But all the classes, course activities and assessments shall continue to be delivered through the online platform. This support is our highest priority.


(E)   Your examinations

I am aware that various groups of students have taken the online open book exams this week, and many more will do so in the upcoming weeks. I have been communicating with my academic colleagues and they have informed me that everything is in order.

You will be receiving news from your departments/schools/faculties on the details related to the examinations in the next few days.



(F)    Staying vibrant and connected: Online activities 

This is also a time for us to stay connected and have vibrancy in our lives. We have included at the bottom of this email some online competitions, such as quizzes, an essay competition, a singing competition, a virtual run, and the Alibaba competition.  We are looking for students to participate in the Alibaba competition. 


(G)  PRIHATIN Economic Stimulus Package

The Registry will be sending an update to you regarding the PRIHATIN Economic Stimulus Package in which eligible university students will receive a RM200 one-time cash handout from the Malaysian government. Eligible students need to update their bank details in MyPride for the university to transfer the money to your account. Please check your email for any updated information.  


As mentioned in our previous communication, if you have questions or concerns with your studies, or welfare, you should immediately share them with us. Should you need any assistance, please do not hesitate to contact our staff members listed in the contact list provided. 


Having you in mind

Many of us have you and your families in our mind. We do discuss and share among us about your challenges. Every day we explore ways to support our students in whatever way we can.


I want to specifically thank the parents and guardians who entrust us to educate their children.

Our mission is “To HELP people succeed in life and to live a life of significance through education.” And we shall work together to ensure your children will fulfil their personal dreams.


Lastly, we want you to know that you and your families are always in our prayers.


Stay safe, stay healthy and stay indoors.


Best regards,

Professor Datuk Dr Paul Chan
Vice-Chancellor and President