Dear Students and Parents,

HELP has initiated a university-wide contingency plan, with the appropriate procedures and measures, to cope with the challenges of COVID-19 so that all students and staff are monitored and protected.

Our management receives regular briefings from the Ministry of Health and the Ministry of Education. We follow their advice and guidelines.

We want to reassure you that our university’s highest priority is our unwavering focus on the health and safety of our staff and students. In the event if staff and students are impacted by COVID-19 we will give them all the appropriate support.

To ensure that your studies are not disrupted, our academics are developing teaching and learning materials for the Learning Management System for you to access and self study during the Control Movement Order (CMO).

We have been sending out regular email updates to our students, which can be found below.

Please keep yourselves safe and stay indoors.

We take this opportunity to emphasize the importance of practicing good personal hygiene and sensible precautions to minimize the risk of illness as we go about our daily lives.

Our buildings and furniture are regularly cleaned and disinfected.

We thank staff, students and parents for your cooperation. We appreciate that you be forthcoming in disclosing the necessary travel and health information should the need arise.

The management will be sending out weekly updates on Fridays regarding the COVID-19 situation on our campuses.

We would like to continue to assure students and parents that the university’s highest priority remains the health and safety of our students and staff. As soon as we know of any information that affects any one of our students, parents or staff, we will share it with the wider HELP community to the best of our ability through the official communications channel – email from the university.

To help each other and the nation, we urge students, parents, and staff not to spread unnecessary alarm, and information that may not be genuine regarding COVID-19.

Here are some useful websites regarding COVID-19, and what you should do if you become infected:

Ministry of Health, Malaysia
World Health Organisation
Centers for Disease Control and Prevention, United States

Note: Presently there are NO cases of students or staff infected with COVID-19 at HELP University and HELP Academy.

Coronaviruses are a large family of viruses that are known to cause illness ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS). They are found worldwide in humans and animals.

A novel coronavirus (COVID-19) is a new strain of coronavirus that has not been previously identified in humans. COVID-19 is closely related to SARS (severe acute respiratory syndrome) coronavirus and in the same family as MERS (Middle East respiratory syndrome) coronavirus.

The symptoms include (but are not limited to):

  • fever,
  • cough,
  • fatigue,
  • shortness of breath,
  • rapid breathing,
  • sore throat, and
  • runny nose.

If you have any of the symptoms mentioned above, please follow the Malaysian Ministry of Health guidelines.

Students, staff and visitors should take the precautions advised by the public health experts including:

  • Frequently cleaning hands by using soap and warm water or where unavailable alcohol-based hand rub.
  • When coughing and sneezing, cover mouth and nose with flexed elbow or tissue – throw tissue away immediately and wash hands.
  • If you have a fever, cough and difficulty breathing, seek medical attention early and share your recent travel history with your health care provider when making your appointment.

The Ministry of Health, Malaysia has announced travel restrictions on entry into Malaysia from China (including Hong Kong, Macau and Taiwan), South Korea, Japan, Italy and Iran.

The Government has decided to temporarily restrict visitors – regardless of nationality – from entering Malaysia if they have been to these cities or provinces within 14 days of their arrival in our country.

  1. All students and staff who have travelled overseas are required to undertake a 14-day quarantine period at home starting from the time they arrive back in Malaysia. After the 14 day quarantine period, they must visit a doctor at a clinic, to get the medical clearance to return to school or work.
  2. All students and parents are advised to postpone travel to countries and cities that have been declared with COVID-19 outbreaks. At this moment, they include certain provinces and cities of China, South Korea, Japan, Italy and Iran. At HELP, staff are not to travel overseas for personal or business trips until further notice.
  3. All students, parents, and visitors will now be required to complete the overseas travel declaration when they visit HELP. We seek your full cooperation to fill in the Travel Declaration Form. To save our planet, we would prefer if you could please fill in the Google form, instead of filling in the hard copies.
  4. Anyone who has been in contact with a confirmed case of COVID-19 is also required to self-isolate for 14 days after the last contact.
  5. If you are affected by quarantine requirements and unable to attend classes, please call the University’s dedicated helpline at +603-2716 2000 (HELP University), +603-7849 3000 (HELP University Subang2), or +603-2095 8791 (HELP Academy) or email us so we can assist you. We will work with you to help you engage with your studies from a distance.
  6. If you are a student in shared accommodation, please notify your accommodation provider immediately. They will assist you with the isolation requirements.
  7. If you begin to have any of the symptoms mentioned above please see your doctor immediately. You should let your doctor or the University Health Clinic know if you are booking an appointment related to COVID-19 and you have recently arrived from Iran or have spent time with someone that you know has been diagnosed with COVID-19. This will assist the doctor to manage your appointment appropriately.

A self-isolation does not affect any other person you live with unless they also meet the criteria above. The advice is that your family or housemates do not need to self-isolate.

Those on self-isolation should not attend public places and do not allow visitors to home or residence. The self-isolated person should wear a surgical mask when using common areas in the house and should practise good hygiene (see ‘How can I protect myself against COVID-19?’).

If the isolated person needs to go out of their home e.g. to seek urgent medical care it is advised to wear a surgical mask.

You will need to follow the advice of your doctor and where required the Ministry of Health Department. If you are advised by your doctor or the Ministry of Health Department not to attend the University for a period of time, please contact your supervisor. If you are an undergraduate student, please contact your Faculty to inform them of your situation.

If you do not have any symptoms yourself and wish to speak to someone about your concerns please contact:

CPCS Damansara Heights
Level 10, Wisma HELP, Jalan Dungun, Medan Damansara, 50490, Kuala Lumpur.
Tel: +603 2096 1212

CPCS Subang 2
HELP University, Subang2, Block B, Level 6, Persiaran Cakerawala, Subang Bestari, Seksyen U4, 40150 Shah Alam, Selangor.
Tel: +603 7849 3200 / 3201

If you do have symptoms please see your doctor first before attending the Counselling Services.

If you have seen a doctor and have been isolated please feel free to call the appropriate service for counselling support over the phone.

The World Health Organisation is monitoring and managing this virus outbreak in conjunction with health authorities across the globe. You can access accurate information from:
Ministry of Health, Malaysia
World Health Organisation
Centers for Disease Control and Prevention, United States

The Government is continually updating their travel advice.

WHO’s standard recommendations for the general public is to stay healthy while travelling.

These include covering the mouth and nose when sneezing; maintain at least a 1m distance between yourself and other people; and avoid touching the eyes, nose and mouth.